Online Banking

A new platform awaits you.

Welcome to your new Online Banking.

Here's what you need to know as you prepare to log in for the first time. If you are experiencing difficulty accessing content on this page, please do not hesitate to contact customer support at  800-990-4828.


Your access to Union's Online Banking platform begins May 28. Here's what you need to know as you prepare to log in for the first time.

 Union homepage

1. Go to BankatUnion.com. The LOGIN box should be open and defaulted to Personal Banking. Enter your existing credentials and click LOG IN.

Password screen

2. You’ll be prompted to establish a new password for security purposes.

Security code screen

3. Afterward, you’ll be asked to verify your identity via text message, email, or phone call.

Your access to Union's Online Banking platform begins May 28. Simply log in using the above instructions. Key information to know:
 

  • All of your converted accounts and balances will be immediately available online after logging in. You can view, search, export and print detailed transaction history (up to 90 days) by clicking on an individual account.
  • Statements will be available online if you are enrolled in paperless delivery. To modify your settings or view statements, select "Online Statements" from the top navigation.

Paying your bills online is an important part of managing your finances. We're working to ensure there's no disruption to your Bill Pay experience.

  • All scheduled and recurring payments will transfer over to Union's Bill Pay platform.
  • Your payees will be converted and ready to pay as of May 28.
  • Nine months of payment history will be available beginning May 31.
You'll maintain access to services that allow you to transfer money between your Xenith accounts or external accounts, and paying another person. Select Transfer Money within Online Banking. Keep these key points in mind:
 
  • You can set up scheduled and recurring transfers. However, if you previously set these up through Online Banking, you’ll need to re-establish them. It may be helpful to take a screenshot or print your current transfers within Xenith’s existing Online Banking platform before access to that platform is removed on Sunday, May 27.
  • We partner with Popmoney® to provide Person-to-Person (P2P) payments to a bank account, email address or account number. If you are an existing user, you will have to reconfigure your account.

If you previously enrolled in alerts to help you manage your money, you'll need to re-enroll with this transition.

  • You can set up and manage your alerts by selecting Alerts & Notifications from the Service & Support menu.

 
  • Select the alerts you’d like to receive via text message or email.

 
Money Management is our personal finance and budgeting tool that helps you track spending and reveals how you use your money. To get started, select Money Management under the Manage Money menu.



Add accounts from financial institutions to view all of your account information in one place. You can also set spending and budget goals, view trends and more.
  • The first time you select Money Management in the Online Banking navigation, you’ll receive an email verification message. When you verify your email using the link provided, you’ll be automatically enrolled in Money Management alerts for all accounts – internal and external – you’ve added to Money Management.
    • We suggest customizing your alerts using the Notifications icon in the top right-hand corner of Money Management. 


 
  • If you wish to opt-out of all Money Management alerts, click the Unsubscribe link at the bottom of the verification or alert email you receive. Please note: These alerts are separate from other account management alerts offered within Online Banking. Any alert changes you make in Money Management will not affect your other Xenith alert settings.

 
When is the last day I can can log in to the old Online Banking for online transactions?

You can bank online until 3:00 p.m. on Thursday, May 24. After that date you will be only be able to view your account information. Online Bill Pay will not be available after May 23.

I am currently a Xenith Personal Online Banking customer. Will I need to re-enroll?

We will automatically enroll you in Union's Online Banking beginning May 28, 2018. Access IDs will change for a few impacted customers. In those cases, you will receive a separate correspondence with details.

Will my Access ID change?

Most customers will continue to use their existing Access ID. Access IDs will change for a few impacted customers. In those cases, you will receive a separate correspondence with details.

Will I have access to my transaction history?

Yes. Your last 90 days will be available.


I currently use Online Bill Pay. Will my payees transfer?

Yes, payees will be transferred over and available to pay.

Will there be any disruption to my scheduled online bill payments?

All previously scheduled payments will be made as you instructed. However, you will be unable to edit payments or schedule new payments from May 24 through May 27. You can begin to schedule new bill payments beginning Monday, May 28, in the new Online Banking.

Will I be able to see the bill payments history?

Yes. You will be able to see six months of previous bill payments, which will be viewable beginning May 31.

Will my eBills transfer?

No, you'll need to set up eBills along with any associated payment preferences.

Will I be able to access my previous statements online?

Yes, you will be able to review previous statements online. To enroll in paperless statements, select Online Statements within Union Online Banking.

Will my text and email alerts transfer?

No. You will have to set up your text and email alerts.

Will I be able to make Person to Person (P2P) payments?

Yes, we partner with Popmoney® to provide P2P payments to a bank account, email address, or account number. Existing Popmoney users will have to reconfigure their account. Visit the "Transfer Money" tab in Online Banking to begin making payments.When is the last day I can can log in to the old Online Banking for online transactions?

You can bank online until 3:00 p.m. on Thursday, May 24. After that date you will be only be able to view your account information. Online Bill Pay will not be available after May 23.

I am currently a Xenith Personal Online Banking customer. Will I need to re-enroll?

We will automatically enroll you in Union's Online Banking beginning May 28, 2018. Access IDs will change for a few impacted customers. In those cases, you will receive a separate correspondence with details.

Will my Access ID change?

Most customers will continue to use their existing Access ID. Access IDs will change for a few impacted customers. In those cases, you will receive a separate correspondence with details.

Will I have access to my transaction history?

Yes. Your last 90 days will be available.


I currently use Online Bill Pay. Will my payees transfer?

Yes, payees will be transferred over and available to pay.

Will there be any disruption to my scheduled online bill payments?

All previously scheduled payments will be made as you instructed. However, you will be unable to edit payments or schedule new payments from May 24 through May 27. You can begin to schedule new bill payments beginning Monday, May 28, in the new Online Banking.

Will I be able to see the bill payments history?

Yes. You will be able to see six months of previous bill payments, which will be viewable beginning May 31.

Will my eBills transfer?

No, you'll need to set up eBills along with any associated payment preferences.

Will I be able to access my previous statements online?

Yes, you will be able to review previous statements online. To enroll in paperless statements, select Online Statements within Union Online Banking.

Will my text and email alerts transfer?

No. You will have to set up your text and email alerts.

Will I be able to make Person to Person (P2P) payments?

Yes, we partner with Popmoney® to provide P2P payments to a bank account, email address, or account number. Existing Popmoney users will have to reconfigure their account. Visit the "Transfer Money" tab in Online Banking to begin making payments.

Important Dates

May 24

ATM functionality will be limited

Access to existing Xenith Bill Pay will no longer be available

IMPORTANT NOTE:
All previously scheduled payments will be made as you instructed.

3 p.m.
Xenith Online Banking goes in to view-only mode (no transfers, alerts/preference edits, etc.)

May 25

Branches will close at their normally scheduled time

3 p.m.
Telephone Banking will be in inquiry-only mode

6 p.m.
Xenith Customer Solutions Center will close

May 26

Xenith Branches will not be open

Telephone Banking will not be available

May 27

Last day to log in to the current Xenith Online Banking (view-only)

5 p.m.
Customers can access Union Telephone Banking and create new PINs

May 28

8 a.m - 8 p.m.
Union Customer Contact Center will be available to assist all customers

Access to Union Online Banking and Mobile App is available

May 29

Branches open

May 31

Bill Pay history available

IMPORTANT NOTE:
All payments calculated on the old Xenith platform, including those dated through May 31st, will not be viewable until this date. However, they will be processed as you instructed.

May 15

Preview period on Business eBanking through May 25th

May 24

Your existing Xenith Bill Pay will no longer be available

ATM Functionality will be limited

May 25

Branches will close at their normally scheduled time

3 p.m.
- Xenith Online Banking, Mobile Check Deposit and Remote Deposit Capture will no longer be available
- Telephone Banking will be in inquiry-only mode

6 p.m.
- Xenith Customer Solutions Center will close
- Telephone Banking will not be available

May 26

Xenith Branches will not be open

May 27

5 p.m.
- ​Customers can access Union Telephone Banking and create new PINs

May 28

Union Customer Support will be available to assist all customers from 8 a.m to 8 p.m.

May 29

Access to Union Business eBanking, Mobile App and ATMs is available

Branches reopen