What are the hours of operation for the Customer Contact Center?
Beginning Monday, May 28 at 8:00 a.m., you will have expanded hours at Union by calling us at 1.800.990.4828. The Customer Contact Center hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. and Saturday, 9:00 a.m. to 5:00 p.m.
How do I set up my new Automated Telephone Banking?
Beginning Sunday, May 27 at 5:00 p.m., please call 1.800.990.4828 and follow the prompts. The first time you access Union's Telephone Banking system, you will be prompted to enter your social security number and asked to set up a personal identification number (PIN) for future access to your account.
What other ways can I reach the bank for support?
Union offers many ways to receive assistance besides calling us, including web self-service, live chat, social media servicing, or emailing us at email@example.com.
Will the bank have extended support hours for conversion?
Yes. In order to help facilitate your transition smoothly, Union's Customer Contact Center will be available through Online Banking, 24/7, until June 16 to assist your needs.