How will my Treasury Services be impacted?
As part of your conversion, you will enjoy a new and enhanced online banking service called Business eBanking, which will provide a broadened suite of capabilities and functionality. Greater detail is provided in the Business eBanking section of the Customer Guidebook. Your other treasury services should remain generally unchanged.
What Positive Pay services will be covered within the new Business eBanking?
As part of the new online banking platform, you will have access to a complete array of Positive Pay capabilities, including Traditional Positive Pay, Payee Positive Pay, Reverse Positive Pay, ACH Positive Pay and Teller Positive Pay.
Can I continue to use my current token?
If you currently use ACH and wire services, you will receive a new hard token in the mail. Your existing token can no longer be used after May 25.
Will I be able to keep my current Remote Deposit scanner(s), or will I need to replace them?
Yes, you can continue using the scanner(s) that you have. However, you will need to install a new software driver. More information will be provided at a later date.
I am enrolled in the ResubmitIt® service for returned deposited items. Will that continue?
No, it will be discontinued. We automatically resubmit any returned deposited items of $100 or less at no charge to our clients.
I am currently enrolled in Redeposit. Will this service continue?
No. We automatically redeposit any returned deposited items of $100 or less at no charge to you.
I am enrolled in Account Reconciliation. Will this service continue?
Yes, the Account Reconciliation service will continue and will be accessed through Business eBanking. Account Reconciliation options include Full Account Reconciliation, Deposit Account Reconciliation and Partial Account Reconciliation.
Will the way I process my merchant credit card and debit card transactions change?
No, any updates will be automatically handled for you.