I am currently a Union Business Online Banking customer. Will I need to sign up or re-enroll?
No. You will be automatically enrolled in Business eBanking. You will receive personalized communications with specific instructions on how to log in.
Will my Access ID change?
Most customers will continue to use their existing Access ID/Username. Only a few customers will be asked to change their username. In those cases, a separate correspondence will be sent with details.
Will I have access to my transaction history?
Yes. Your last 90 days will be available.
Will I need to re-establish recurring transfers?
Yes. You will need to re-establish all scheduled internal transfers.
Will I be able to access my previous statements online?
Yes. You will continue to receive your statements online. If you need additional statements please contact us.
Do I need to re-enroll in the service?
Yes. You will be required to re-enroll in eStatements.
I currently use Online Bill Pay. Will my payees transfer?
Yes, payees will be transferred over and available to pay.
Will my eBills transfer?
No, you'll need to set up eBills along with any associated payment preferences.
Will all previously scheduled Bill Pay be transferred?
Yes. All scheduled bill payments will be transferred.
Will there be any disruption to my scheduled online bill payments?
All previously scheduled payments will be made as you instructed. Beginning May 24, you will no longer have access to your existing Xenith Bill Pay. You can begin to schedule new bill payments in Business eBanking beginning Tuesday, May 29 .
Will I be able to see the bill payments history within the new Online Banking? And for how long?
Yes. You will be able to see six months of previous bill payments, which will be viewable beginning May 31.
Will my text and email alerts transfer?
No. You will have to set up your text and email alerts.
How will my wire and ACH payments be impacted?
Wire and ACH templates will be transferred; however, you will need to re-establish your scheduled wires.
Do my wire instructions change?
Yes. You will need to update your outgoing wire instructions with the new routing and transit number (051403164). We will continue to accept incoming wires with the existing routing and transit number.
Will the system send me a notification for incoming wires?
Yes, alerts are available including incoming wire notifications.
If I currently use Quicken® or QuickBooks™, will I need to make any changes?
You will need to reconnect. No history will be lost. More information coming soon.