Frequently Asked Questions

Get answers to your questions about the new Business eBanking platform.


To make your transition as seamless as possible, please take a few minutes to read the following FAQs.
I am currently a Union Business Online Banking customer. Will I need to sign up or re-enroll?
No. You will be automatically enrolled in the upgraded Business eBanking. You'll receive personalized communications with specific instructions about how to log in.
 
Will my credentials to log-in change?
Company ID: You will receive a new company ID, which will be emailed to you prior to the Critical Client Verification Period.
 
User ID: Most customers will continue to use their existing User ID. A few customers will be asked to change their User ID. In those cases, a separate correspondence will be sent by postal mail with details.
 
Password: A new password will be emailed to you prior to the Critical Client Verification Period. We recommend that you change this password through the upgraded Business eBanking platform.
 
Will I have access to my accounts?
Yes. All your accounts and balances that you view now through Business Online Banking will be immediately available online when you log in to the upgraded Business eBanking platform starting August 20. You can view, search, export and print detailed transaction history by clicking on an individual account.
 
Will I have access to my transaction history?
Yes. Your transaction history will be available.
 
Will my recurring transfers transfer?
No, you’ll need to re-establish all scheduled internal transfers.
 
Will I need to re-enroll to receive eStatements?
Yes, you'll need to re-enroll in the eStatements service beginning August 20.
 
Will I have access my previous statements online?
Once you re-enroll, you’ll have access to your previous statements online. If you need additional statements, please contact us.
 
I currently use Online Bill Pay. Will my payees transfer?
Yes, payees will be transferred over and available to pay.
 
Will my eBills be transferred?
Yes, all eBills will be transferred.
 
Will payments I previously scheduled in Bill Pay be transferred?
Yes, all scheduled bill payments will be transferred.
 
Will there be any disruption to my scheduled online bill payments?
No, your scheduled online bill payments will all be made as you instructed.
 
Will I be able to see the bill payments history within the new Business eBanking?
Yes, up to two years of bill payment history will be available.
 
Will my text and email alerts transfer?
No. Upgraded Business eBanking offers enhanced alerts options that don’t correlate exactly to the prior platform. While you will need to set these up, we believe you’ll be pleased with the new options we offer.
 
Will my wire transfers and ACH payments be impacted?
Your Wire and ACH templates will be transferred; however, you will need to re-establish your scheduled ACH payments and wires beginning August 20.
 
Will my wire instructions change?
No, your wire instructions will not be changed.
 
Will Business eBanking notify me of incoming wires?
Yes, alerts are available including incoming wire notifications.
 
I currently use a token to approve ACH payments and wire transactions. Will my current token still work with the new system?
No, it won’t work. You’ll receive a new hard token, along with set up instructions, via U.S. Postal Service prior to August 20. If you have any questions, please contact us.
 
Will I be able to connect my accounts and manage my finances through QuickBooks™ or Quicken® applications via Direct Connect?
Yes, you’ll be able to connect your accounts via Direct Connect. More details are coming soon.
 
I currently use Business Mobile Banking. Will I need to download a new app?
Yes, you'll need to download and use a new Union Bank & Trust Business eBanking Mobile Banking app beginning August 20.

Important Dates

Jul 20

Registration open for Business eBanking training

Last day to create templates for ACH or wire within the current Online Banking system. Any templates created after this date will not convert

Jul 30

Critical Client Verification Period begins. Please be sure to log in and verify your contact information

Aug 17

8:00am
Bill Pay is unavailable

5:00pm
The current Online Banking system will be view-only mode through August 31

Aug 20

New Business eBanking system is live.

New Mobile App is available.