Online Banking

Q: What is Online Banking?
A: Online Banking is a tool that allows you to use a computer with an Internet connection to conduct your banking online.
Q: What if you have difficulties logging on to Online Banking?
A: If you have successfully enrolled for Online Banking, and you are still experiencing difficulties, please check our Trouble Shooting & Recommendations page.

If you think it is a password problem, call the Customer Service Center at 800-990-4828 M-F 8am-8pm, Sat. 9am-5pm.
Q: What can I do with Online Banking?
A: You can view account balances and transaction history, transfer money, and download transactions to a personal financial manager and much more. Check out the Online Banking Demo to see all the features of Online Banking and how you can personalize your online banking experience.
Q: Is any of my personal information stored in the Online Banking product?
A: Yes, the Online Banking product stores your User ID, password and user preferences. 
Q: How current is my banking information?
A: Your account information is updated every business day with new transactions that were posted to your account the previous business day.
Q: What accounts will I be able to access through Online Banking?
A: You can access your checking, savings, investment and loan accounts from our Online banking service. Our Online Banking Product is intended to give you as much access, security, and versatility as possible.
Q: How much account information can I view at once?
A: The system will automatically show the current month's transactions and information. However, by selecting User Preferences, you can choose to view the current month and the previous month. Or, you can choose to view your account from the current date to same date of the previous month.
Q: Can I view my account details in more than one way?
A: Yes, you can view your accounts by date, check number, payee, amount or balance in ascending or descending order.
Q: What formats can I download my transaction history in?
A: Online Banking supports downloads to Quicken™, Microsoft Money™ or as a comma-delimited text file.
Q: Can I schedule future transfers?
A: Yes, you can schedule one time, future, and recurring transfers.
Q: When can I use Online Banking services?
A: With Online Banking, you have access to your account information 24 hours a day, 7 days a week!
Q: Is there a demo available for me to preview?
A: Yes, we have an Online Banking Demo.
Q: How long can I be inactive before being logged out of the Online Banking product?
A: The inactivity time out default is set for 20 minutes. However, you can define the timeout period in the User Options area for 5, 10, 20, 45 or 60 minutes.
Q: What is required to use the Online Banking service?
A: All you need to use Online Banking is a secure browser that supports 128 bit encryption, such as Microsoft Internet Explorer®, Mozilla Firefox®, Safari®, or America Online®. You can use any computer that has Internet access.
Q: How do I access Online Banking?
A: You must first complete the Online Banking enrollment form and submit it to us. Once your enrollment is received we will process your request. You will need a password to access the service for the first time. You must have an existing checking, savings or loan account before banking online.
Q: Can I create my own password that is easy for me to remember?
A: Yes, after you use your assigned password to log-in for the first time, you can go to User Options and change your password.
Q: Are passwords case sensitive?
A: Yes, passwords are case sensitive.
Q: What happens if I forget or lose my password?
A: Just call us at 800-990-4828 M-F 8am-8pm, Sat. 9am-5pm and we will take you through the steps needed to get back into the system immediately! Forgot your password.

Online Banking Transformation

Q: Why is Union introducing this change?
A: We wanted to enhance your user experience by making online banking easier and simpler to use.
Q: What are the benefits?
A: We want to save you time and money. Common tasks can now be performed with the click of a button and you can even review your spending at a glance all from the same page!
Q: I like the old page. Can I still access that?
A: Absolutely. All you have to do is click the Account Summary link at the top of the page and this will take you back to the account summary you are accustomed to.
Q: How do I search for transactions?
A: Navigate to your Account History page, and type in the box labeled, “Narrow by items containing”. You can search by company, dollar amount, or transaction description. This is a live search similar to a search you may see on Google and other search engines, which begins locating matches based on the characters typed into the search field.
Q: How do I switch accounts within the Account History screen?
A: At the top left area of your transaction history, you will see a “Change Account” link. Clicking this link displays a drop down menu of your accounts. Click the account name to change accounts without ever leaving the page!
Q: How do I view my full account number?
A: On the Account History page, click the "See account details" link located below your account balance. This will expand the window to show your full account number.
Q: Can I set up a recurring transfer from the new Home page?
A: No, only one time transfers can be made from the Home page. Recurring transfers must be setup through the scheduled transfer link listed under the Account Access tab of Online Banking.
Q: How can I check my spending?
A: If you are a Finance Works user, you can see your spending categories at a glance at the bottom of the Home page. To view your complete financial picture, click on the Finance Works link.
Q: How do I quickly pay a bill for an existing payee?
A: On the Home page, within the Make a Payment section, select your payee from the drop-down menu. Type in your Send on date, and payment amount, and click Schedule Payment. That’s it! Your one time payment is now scheduled.
Q: How do I pay my loan from the Home Page?
A: You will see a "Pay" link listed within your loan accounts that are eligible for payment. Click this link, and it will bring up the quick transfer dialogue box. From here, you can select your payment amount and submit your payment.
Q: How can I print my transactions?
A: On the Account History page, click the "Print" link at the top of the page, and your transactions will be printed in an easy to read table layout.
Q: Where can I learn more?
A: Access the new home page and click the "?" located at the top of the "My Accounts" section. This will bring you to an FAQ page where you can learn more.